Refund policy

Last updated: August 29, 2026

At Domesta, we want you to be satisfied with your kitchen products. This Return and Refund Policy explains when you may return an item and how refunds are handled.

Return Window

You may request a return within 30 business days of delivery.

To be eligible for a return, the product must be in its original condition and meet the requirements below.

Return Eligibility

Returned products must not have been used, worn, washed, or damaged after delivery.

The following conditions also apply:

Original tags, labels, and stickers must remain attached.
The original packaging, box, wrapping, and protective materials must be included.
All accessories, manuals, free gifts, and other components included with the original purchase must be returned.
Products must not have stains, odors, smoke smell, pet hair, or other visible signs of use.
Products with missing parts or components that were included at delivery are not eligible.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs are not eligible.
Returns requested after the 30-business-day return period are not eligible.
Customized, personalized, or made-to-order products are not eligible for return.
Clearance and final-sale products, and products marked as “Non-Returnable,” are not eligible for return unless they are defective, damaged, or incorrectly shipped.
Gift cards and digital products are not eligible for return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@domesta.shop.

For these claims, we require an uncut unboxing video clearly showing the package, the product, and the issue. This helps us review and verify the condition of the order as it was received.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

Return Address

Approved returns should be sent to:

Domesta
968 Murrieta Blvd
Livermore, CA 94550
United States

Please contact us before sending a return so that we can provide the appropriate return instructions.

Refunds

Once your returned item is received and reviewed, we will determine whether it meets the requirements of this policy.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for refund processing after the return has been approved. The time required for the refund to appear in your account may also depend on your payment provider.